November 2, 2026. Returns for men’s shirts, pants, and outerwear for adults on Flax Outfit.
Email [email protected] within 30 days of delivery for an RMA before you ship anything back to 516 W GROVE ST, BLOOMINGTON, IL 61701. Unworn tagged pieces only. Indoor try-on. Defects photographed within 7 days. Refunds to the original credit card in 5–10 business days after intake. You pay return postage unless we shipped a defect or the wrong listed size.
Box intake
Email [email protected] within 30 days of delivery. Include the order number, the product name as it appears on flaxoutfit.shop (for example an oxford shirt or a field jacket), the size, and photos if the piece arrived damaged or defective. We reply with an RMA number and the return address at 516 W GROVE ST, BLOOMINGTON, IL 61701.
Do not mail a parcel without that RMA. Unmarked bags sit unopened and delay the refund. We do not accept drop-offs at a third-party locker unless the RMA says so.
Mail-order try-on
Try an oxford shirt or a field jacket indoors on a clean floor. Leave hang tags and size stickers on until you are sure. Eligible returns are unworn, unwashed, unhemmed shirts, trousers, and jackets with tags. Include the packing slip if you still have it.
This is an apparel shop. We inspect collars, underarms, hems, zippers, and buttons. Makeup, deodorant, pet hair, smoke, and perfume fail intake.
What the Box will not open
- Washed, tumbled, ironed, or worn outdoors
- Cut labels, missing tags, or pieces that smell of smoke, perfume, or pets
- Deodorant or makeup on collars and necklines
- Items marked final sale on the product page
- Change-of-mind after day 30, except a manufacturing defect
RMA to 2494
The RMA is a number, not a prepaid label unless we shipped the wrong SKU or a defect. Write it on the paper inside the bag. Returns without the number are not in our queue.
Defect postage to the Box
A manufacturing defect is an open seam, broken zipper, hole, or stain present on arrival. Photograph the defect and the packing slip within 7 days of delivery. We replace an oxford shirt or a field jacket if the same style is in stock, or we refund it, and we cover return postage on a confirmed defect. You pay return postage on a change of mind.
Refund by mail clock
We inspect in the order parcels arrive at 516 W GROVE ST, BLOOMINGTON, IL 61701. If the piece meets the unused/tag rule, we refund the merchandise to the original credit card, usually 5–10 business days after the intake scan. Banks may add a day or two. We do not refund to a different card, to cash, or to a third-party wallet.
Outbound U.S. shipping was already free ($0.00). There is no shipping refund on a change-of-mind return.
No walk-in swap
We do not run a same-ticket size swap in one shipment. Return the first piece under this policy, then place a new order for the size you want if it is still listed.
Final sale circular
Final-sale lines are marked on the product page before you pay. Those pieces are not eligible for change-of-mind returns. Defects on final-sale pieces are still covered as defects.
The 30-day RMA window, free outbound U.S. shipping, and unused-with-tags rule are the claims we enter for Flax Outfit in Google Merchant Center. FLAX DAQUAN LLC · 516 W GROVE ST, BLOOMINGTON, IL 61701 · (779) 245-7855 · [email protected].